Team Lead Operations (multiple cities)

As the Team Lead for Operations for our cities, you’ll play a critical leadership role in ensuring that all our guests have the best holidays ever!

About No Footprints:

No Footprints is an award winning tour operator that focuses on community focussed and fun storytelling when delivering tour experiences. We pride ourselves on fostering a workplace environment that champions diversity, equity, and inclusion. Female candidates and other underrepresented groups are strongly encouraged to apply. We deliver unparalleled experiences to our discerning guests and our team shares the passion for exceptional output and building a work culture of respect for all.

Apply for this Job

To apply – Send us a cover letter with you CV to [email protected]

Responsibilities

Client Engagement:

  • Establish and maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns promptly
  • Develop and implement strategies to enhance client experience and conduct regular client feedback sessions to identify areas for improvement and implement necessary changes.
  • Oversee the design and execution of personalized services to meet client expectations

 

Process Management:

  • Design and implement efficient and scalable processes for day-to-day operations.
  • Streamline workflows to enhance operational efficiency and reduce costs.
  • Continuously evaluate and optimize operational procedures to ensure they align with industry best practices.
  • Implement technology solutions to improve operational effectiveness

Operations Performance Monitoring:

  • Implement key performance indicators (KPIs) to monitor the success of operations
  • Analyze performance data regularly and take corrective actions as needed
  • Provide regular reports and updates to your reporting manager on operational performance and improvements

 

Team Management:

  • Recruit, train, and lead high performance city teams
  • Provide ongoing coaching and feedback to team members to enhance their performance and professional development.
  • Foster a positive and collaborative team culture, encouraging teamwork and innovation.
  • Conduct regular performance reviews
  • Working closely with other functions not limited to sales, training and product

 

Qualifications:

  • Demonstrated in-depth experience of minimum 7 years in Inbound Tourism Operations
  • Proven experience in successfully leading and managing teams in the tourism sector and demonstrated ability for problem solving in a fast paced work environment
  • Proven ability to design, implement, and optimize operational processes to enhance efficiency
  • Efficient data reporting and analysis and familiarity with MIS for strategic planning
  • Extensive experience in collaborating with several vendor partners and an excellent track record of client relationship management
  • Strong verbal and written communication skills to articulate strong and complex ideas with clear instructions
  • Exemplary interpersonal skills, fostering a positive and collaborative work environment
  • Demonstrated past experience with tools and softwares for project management and date reporting such as Asana, Trello, Excel and Tableau

If you are excited about the future of tourism, this might be the best job for you! We encourage you to apply as soon as you can – we would stop promoting as soon as we find the right person.