Relationships and Operations Executive

Job Summary: We are seeking a highly organized and charismatic Relationships and Operations Executive to join our team at No Footprints, a creative tourism company that curates unique experiences and tours in Mumbai. As a Relationships and Operations Manager, you will play a vital role in managing our vendor relationships, coordinating day-to-day operations, and delivering exceptional client experiences.

About No Footprints:

No Footprints is an award winning tour operator that focuses on community focussed and fun storytelling when delivering tour experiences. We pride ourselves on fostering a workplace environment that champions diversity, equity, and inclusion. Female candidates and other underrepresented groups are strongly encouraged to apply. We deliver unparalleled experiences to our discerning guests and our team shares the passion for exceptional output and building a work culture of respect for all.

Apply for this Job

To apply – Send us a cover letter with you CV to [email protected]

Responsibilities:

Vendor Management:

  • Build and maintain strong relationships with local vendors, guides, and suppliers
  • Negotiate contracts and ensure compliance with company standards
  • Manage vendor performance and provide feedback for improvement

Operations Coordination:

  • Oversee the logistics of tours and experiences, ensuring seamless execution

  • Coordinate with guides, drivers, and other stakeholders for smooth operations

  • Troubleshoot any operational issues that may arise

Client Servicing:

  • Provide exceptional customer service to clients before, during, and after tours

  • Respond to client inquiries and resolve any concerns in a timely manner

  • Gather client feedback and suggest improvements to our experiences

Administration: 

  • Manage bookings, schedules, and inventory for tours and experiences

  • Maintain accurate records and reports on operations and vendor performance

  • Assist with marketing initiatives and promotional activities as needed

 

Requirements:

  • Atleast a years of experience in operations, client servicing, or vendor management (freshers may apply)
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent organizational and problem-solving skills
  • Familiarity with Mumbai’s tourism industry and local networks
  • Proficiency in English and Hindi (additional languages a plus)

 

Nice to Have:

  • Experience in the tourism or hospitality industry
  • Knowledge of local regulations and compliance requirements
  • Basic computer skills and familiarity with CRM software

 

What We Offer:

  • Opportunity to work with a creative and innovative team
  • Competitive salary and benefits package
  • Professional growth and development opportunities
  • A fun and dynamic work environment

If you’re a detail-oriented, people-person with a passion for Mumbai and its stories, we’d love to hear from you! Please submit your resume and a cover letter explaining why you’re the perfect fit for this role.