Job Summary
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Tour Bookings:
* Ensure accuracy and timeliness of tour bookings.
* Coordinate with the team to optimize tour availability.
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Guest Services:
* Collaborate with Destination Management Companies (DMC) and directly with guests to ensure smooth service delivery.
* Monitor guest feedback and satisfaction ratings, striving for continuous improvement.
* Address and resolve any guest issues promptly and effectively.
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Airport Pick-ups:
* Coordinate and manage airport pick-ups for inbound guests.
* Ensure timely and efficient transportation arrangements.
* Monitor and track pick-up schedules to minimize delays.
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Weekend Tours Logistics:
* Oversee the smooth execution of on-ground logistics for weekend tours.
* Coordinate with various teams and suppliers to ensure seamless operations.
* Implement contingency plans to handle unexpected situations or changes.
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Communication and Backend Support:
* Communicate regularly with guests via email, providing necessary information and addressing inquiries.
* Ensure backend logistics, such as reservations and confirmations, are accurately managed.
* Maintain organized records of guest communications and related tasks.
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Troubleshooting and Operational Presence:
* Actively troubleshoot any operational issues that arise.
* Maintain a visible presence on the ground, being readily available to address challenges.
* Proactively identify areas for improvement and implement necessary changes.
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Guide Management:
* Book qualified guides for tours, ensuring their availability and adherence to company standards.
* Maintain an updated Excel sheet or equivalent system to track guide assignments and schedules.
* Monitor guide performance and provide necessary feedback and support.
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Vehicle Bookings:
* Manage vehicle bookings for tours and transfers.
* Coordinate with transportation providers to secure appropriate vehicles.
* Ensure vehicles are well-maintained, clean, and comply with safety standards.
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Guest Meet and Greet:
* Personally oversee the meet and greet process for guests.
* Ensure a warm and welcoming experience upon arrival.
* Coordinate with the team to handle any special requirements or requests.